Calls not connecting or dropping

Fix calls that don't connect, cut out or have poor quality.

Try these steps:

1. Check that both of you have a good internet connection. Switch between Wi-Fi and mobile data.
2. Make sure PuLoop has microphone and camera permission in your phone's settings.
3. Update PuLoop on both phones. See How to update PuLoop.
4. Turn off any VPN or data saver app that might block calls.
5. If calls work for others but not you, try the Puloop Proxy.

Still not working? Report the problem and include the time of the call.

Updated 11 November 2026