Troubleshooting

Fix problems with codes, uploads, notifications, connection, the web app and more.

Login and code problems

• I'm not getting my verification code
• I can't log in
• Session expired" or logged out unexpectedly

App problems

• puloop.com is stuck loading
• PuLoop keeps crashing or freezing
• My post, reel or story won't upload
• Camera or microphone not working
• I'm not getting notifications
• Choose which notifications you get
• Report a problem or contact PuLoop Support

Connection and data

• Free up space used by PuLoop
• PuLoop says "No internet" or won't load