How can we help?

Search the PuLoop Help Centre or browse a topic below.

OTP code Withdraw Gems Go LIVE Banned account Delete account

Browse topics

Download PuLoop, create your account, set up your profile and choose your settings.

Create posts and reels, use your feed and Explore, comment, repost and manage what you share.

Share stories that disappear after 24 hours, see who viewed them and post notes.

Message friends, use groups and public groups, send media and documents, and keep chats organised.

Make voice and video calls, group calls and calls on the web.

Go LIVE, watch and send gifts, PK battles, families, levels and LIVE safety.

Buy and sell safely on PuLoop Market, track orders and resolve problems.

Promote posts, use Creator Studio and insights, get verified and post jobs or Fund Me campaigns.

Add music to posts and stories, manage Your Music, work with artists and play games.

Buy PulseGems, earn from gifts, withdraw your earnings, PuLoop Plus and invites.

Control who sees your content, block and report, protect your account and stay safe from scams.

Why accounts are restricted or banned, appeals, verification deadlines and deleting your account.

Fix problems with codes, uploads, notifications, connection, the web app and more.