How escrow protects you

The seller is only paid after you confirm delivery.

1. When you place an order, your Gems are held in escrow. The seller can see the payment is secured, but can't spend it yet.
2. The seller ships or delivers the order.
3. When you get it, tap Confirm Receipt. The Gems are then released to the seller.

If something goes wrong, open a dispute before confirming receipt. See Open a dispute.

Important: Never pay a seller outside PuLoop (bank transfer, cash before delivery, other apps). Escrow can't protect payments made outside PuLoop.

Updated 11 November 2026