Open a dispute

Get help when an order is wrong, damaged or didn't arrive.

1. Open the order. Don't confirm receipt.
2. Tap Open dispute.
3. Explain the problem and add photos.

The Gems stay in escrow while our team reviews it, and you'll see Dispute opened. Our team will review shortly. We may ask both sides for evidence. If the dispute is decided in your favour, the Gems are returned to your wallet.

Updated 11 November 2026