I'm not getting my verification code

Fixes for SMS and email codes that don't arrive.

1. Check the number: make sure the country code is right (+234 for Nigeria) and there's no extra 0, for example +234 803… not +234 0803….
2. Wait a minute, then tap Resend code. Codes are sent by SMS and email at the same time, so check your inbox and spam folder too.
3. Check your signal and SMS inbox. Delete old messages if your inbox is full.
4. DND (Do Not Disturb): on Nigerian networks, DND can block some SMS. PuLoop sends codes on a DND-friendly route, but if you still get nothing, use the email code.
5. Ported numbers: if you moved your number to a different network, codes may be delayed. Use email instead.
6. Don't request many codes in a row. Each new code replaces the last one, and too many requests are blocked for a while.

Still no code? Contact us with the phone number or email (never the code) and your network.

Updated 11 November 2026